This Cancellation and Refund Policy outlines the terms under which refunds and cancellations are processed for Tayari24, a product of Codegente Infotech LLP.
1. Overview
Tayari24 provides access to digital educational content through paid plans. Due to the nature of digital services, all purchases are considered final unless explicitly covered under this policy.
2. Refund Eligibility
- Refund requests must be raised within 1 hour of the successful payment.
- Refunds are only applicable in cases of mistaken or accidental transactions.
- All refund requests are subject to verification and approval by Codegente Infotech LLP.
3. Usage-Based Conditions
- If the user has accessed, consumed, or significantly used the paid content or services after purchase, the refund request may be rejected.
- Usage includes (but is not limited to):
- Accessing premium content
- Attempting or completing practice sessions
- Using features unlocked under the paid plan
4. Non-Refundable Cases
Refunds will not be provided under the following circumstances:
- Request made after 1 hour of payment
- Partial or full usage of paid services
- Dissatisfaction with content after usage
- Failure to understand app features before purchase
- Network issues, device compatibility issues, or user-side technical problems
5. Cancellation Policy
- Users may choose not to continue using the service at any time.
- Cancellation of a plan does not automatically entitle the user to a refund.
- No prorated refunds will be provided for unused portions of a plan.
6. Refund Process
- To request a refund, users must email support@tayari24.com within the eligible time window.
- The email must include:
- Registered mobile number
- Transaction ID / Payment reference
- Reason for refund request
- Requests without sufficient details may be delayed or rejected.
7. Refund Timeline
- Approved refunds will be processed within 5-7 business days.
- The time taken for the refund to reflect in the user's account depends on the payment provider (Razorpay / PhonePe / bank).
8. Payment Gateway Disclaimer
- All payments are processed through secure third-party payment gateways such as Razorpay and PhonePe.
- We do not control the processing time of refunds once initiated.
- Any disputes raised directly with the payment provider may be subject to their independent review process.
9. Abuse and Fraud Prevention
- We reserve the right to reject refund requests in cases of suspected abuse, multiple refund attempts, or fraudulent activity.
- Accounts involved in such activities may be suspended or permanently restricted.
10. Final Decision
All decisions regarding refunds and cancellations made by Codegente Infotech LLP shall be final and binding.
11. Contact Information
Company Name: Codegente Infotech LLP
App Name: Tayari24
Email: support@tayari24.com
Address: 403, 4th floor, Mansarovar Plaza, Mansarovar, Jaipur (302020), Rajasthan, India