Key Highlights
- TCS has been awarded a multi‑year contract to overhaul the entire IT stack of Finnish sustainability leader UPM.
- The engagement centres on migrating legacy workloads to public‑cloud environments, embedding AI‑powered workplace assistants, and taking custodianship of data‑center and network operations.
- UPM’s 19,000‑strong workforce will gain a more agile, cost‑effective and environmentally aligned digital foundation.
- The deal marks a strategic pivot from HCL Technologies and deepens TCS’s footprint in the Nordic market.
Detailed Insights
Under the new agreement, TCS will assume responsibility for the design, migration and ongoing management of UPM’s core information‑technology services. A phased cloud adoption strategy will relocate servers, storage and enterprise applications onto scalable cloud platforms, thereby reducing on‑premise hardware overhead and improving elasticity. Concurrently, TCS will deploy AI‑driven chatbots and intelligent automation tools within the employee portal to streamline routine requests and enrich user experience.
Beyond the front‑end improvements, TCS will operate UPM’s data‑centre facilities and oversee network topology, applying best‑in‑class monitoring and security practices to heighten reliability. By marrying these operational efficiencies with UPM’s sustainability agenda, the partnership is expected to lower carbon emissions attributed to IT while supporting the company’s mission of responsibly sourced materials.
The collaboration also reflects TCS’s broader expansion across Scandinavia, building on prior engagements such as the seven‑year modernization programme with Denmark’s Ramboll (2024) and the cloud transformation project for Finland’s Outokumpu (2022).
Key Concepts
- Cloud Migration: The systematic relocation of on‑premise applications, data and services to virtualised, Internet‑based infrastructure.
- AI‑Driven Workplace: Utilisation of artificial‑intelligence tools—such as virtual assistants and automated workflow engines—to enhance employee productivity.
- Operational Management: Ongoing administration of IT assets, including data‑centre upkeep, network performance, and end‑user support.